Play responsibly, enjoy safely
698bd believes online entertainment should be enjoyable and controlled. Our responsible gaming tools and guidelines help you play within healthy limits.
What is responsible gaming and why does it matter?
At 698bd, we place great importance on entertainment, but we place even greater importance on the mental and financial well-being of our players. Responsible gaming means playing with an understanding of your own limits, with a plan, and for enjoyment — never as a way to escape financial hardship or stress.
Online gaming can be addictive and may become problematic for some people. 698bd takes this seriously, and our platform includes protective measures to help you stay in control.
Our protection tools and controls
Set Deposit Limits
You can set a maximum amount for how much you deposit each day, each week, or each month. Once a limit is set it takes effect immediately, and a waiting period applies if you want to increase it.
Session Time Limits
You can set a limit on how long you play in one sitting. When the set time is up, you will automatically receive a warning or be logged out, so you do not spend more time than intended.
Self-Exclusion
If you feel gaming is getting out of control, you can temporarily close your account for a set period on your own — from 30 days up to permanently.
Budget and Loss Limits
Set a limit in advance on how much you are willing to lose within a given period. Once that limit is reached, gaming will automatically pause.
Take a Break
Use the "cool-off" option when you want to step back for a while. It helps you stay away from gaming for anywhere from 24 hours to several weeks — without closing your account.
Support and Guidance
Contact us any time via 698bd's 24/7 live chat or email support. Our team will assist you in Bengali and, if needed, point you toward professional organisations.
How to recognise the signs of problem gaming
Problem gaming does not always start suddenly — habits form gradually. If you or someone close to you shows any of the signs below, it is important to take notice now:
- A growing urge to bet more in order to recover lost money
- Feeling unable to stop gaming, or repeated failed attempts to do so
- Putting gaming ahead of family, work, or studies
- Borrowing money or hiding finances because of gaming
- Feeling irritable or restless when unable to game
- Lying to or hiding gaming activity from family and friends
- Gaming to escape stress, loneliness, or sadness
If one or more of these signs feel familiar, contact 698bd's live chat or email [email protected] right away. Our support team is here for you.
How to get help
Acknowledging a problem takes courage. If you feel gaming is having a negative effect on your life, follow the steps below:
Go to Account Settings
Log in to 698bd and go to the "Responsible Gaming" section in your profile settings. There you will find options for deposit limits, session time limits, and self-exclusion.
Contact Live Chat
Speak with our Bengali-speaking support team via 24/7 live chat. They will help you use the right tools and give you the guidance you need.
Send an Email Request
Email [email protected] to request self-exclusion or account closure. We will process your request promptly.
Seek Professional Help
Speak with a mental health professional or addiction counsellor. Gaming addiction is treatable, and with the right support, recovery is fully possible.
Important information for parents
Online gaming platforms are for adults only. 698bd strictly enforces the 21+ age limit. As a parent, there are also steps you can take:
If you suspect your child has accessed your account in any way, email [email protected] immediately. We treat this type of report as the highest priority.
Responsible Gaming FAQ
Your gaming is in your control
Enjoy entertainment at 698bd with awareness. Our game lobby and support team are always by your side.